Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept all major credit cards, PayPal, and various other digital payment options.

2. How long does shipping take?

Orders are typically processed within 1-4 working days.
Shipping times vary depending on your location. Typically, it takes 10-15 business days.

3. Do you offer international shipping?

Yes, we ship globally. Please note that shipping costs and delivery times vary based on the destination.

4. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number, so you can track it every step of the way.

5. What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
Please note that we do not accept returns on final sale items, swimwear, or underwear.

6. How can I contact customer service?

Our customer service team is available via email. For assistance, please contact us at:
📩 northernessence703@gmail.com

7. Are your payment methods secure?

Yes, all payments are 100% encrypted and secure. We use industry-standard security measures to protect your information.

8. Do you offer any warranties or guarantees?

Yes, we offer a product warranty that covers defects in materials and workmanship. Please check the specific product page for detailed warranty information.

9. How do I know which size to order?

You can refer to our detailed size charts available on each product page. If you're between sizes or need further assistance, our customer service team is here to help.

10. Can I change or cancel my order after it's been placed?

Orders can be modified or canceled within 24 hours of placement. Please contact customer service as soon as possible to make any changes.